url: /dang-ky

# Knowledge import guide — Markdown template

<!--
HOW TO USE THIS FILE
1. Open it in Notepad, VS Code, or any plain text editor.
2. Delete this guide and the example entries below.
3. Replace them with your own content, keeping the ## markers at the start of each entry.
4. Save the file as .md, encoded UTF-8.
5. Go to AI House > Knowledge, drop the file in, then click Preview.

RULES
- Every line starting with ## begins a NEW knowledge entry.
- That ## line becomes the title shown under "Sources" in the chat widget.
- Everything below it, up to the next ##, is that entry's content.
- Sub-headings (###) stay inside the entry and do not create a new one.
- Anything before the first ## is ignored, so start with ##.

HOW TO WRITE CONTENT THE BOT CAN ANSWER FROM
- Write complete sentences with a subject. Content is split into chunks of roughly
  1200 characters, so a fragment like "Warranty is 12 months" loses its meaning once
  it is cut away from its context.
- Repeat the subject in each entry instead of relying on the entry above it.
- Keep one topic per entry.
- For FAQs, write them out literally as "Question: ... Answer: ...".
-->

## iPhone 15 warranty

An iPhone 15 purchased from our store carries a 12 month warranty from the purchase date.
The warranty covers manufacturing defects, but not accidental damage or liquid damage.
Customers need to show the receipt or the phone number used at checkout.

## Delivery times

Orders within the city are delivered within 24 hours.
Other regions receive their order in 2 to 5 working days.
Orders over $50 ship free.

## Return policy

Customers may exchange or return an item within 7 days of receiving it.
The product must be in its original box, with all accessories, and unused.
Return shipping is paid by the store when the fault is ours.

## Question: How do I track my order?

Answer: Go to the "Track order" page and enter the order code from your confirmation email.
If you did not receive that email, call our hotline and we will look it up.
Order codes look like DH- followed by 6 digits.